Remember to carry the boarding pass and ID for domestic travel. For international ones, you must present boarding pass, identity document, passport with relevant visas, in addition to the documents required by different countries such as judicial record, hotel reservation, invitation letter, authorization for the departure of minors, etc., payment of taxes for leaving the country, vaccination card, among others. The documentation requirements for each country are available at the corresponding embassy or consulate.

If the loss was under the care of the operational staff of the airline you were traveling with, you must contact the airline directly, but if you lost or forgot it at the airport, follow the corresponding step by step that you can find in the Lost and Found section. : https://aeropuertocartagena.com.co/objetos-extraviados/

• If you are a Colombian citizen between 0 and 7 years old, you must present the Civil Birth Registry (copy of the original issued by a Notary). In case of loss or misplacement of the Civil Birth Registry, the Passport may be used as a document on domestic flights. Photographs or photocopies are not accepted.
• If you are a Colombian citizen between 7 and 17 years old, you must present your current identity card.
• For Colombian citizens over 18 years of age, you must present a citizenship card (original). In case of loss of a national document, the following are accepted: passport, driving license, military booklet or identification card from a state institution.

• To transport specimens of wild flora (live plants) on domestic flights, you must have their respective invoices issued by legally authorized nurseries.
• To transport wildlife specimens (live or by-products) on national flights, they must come exclusively from farms authorized by means of an environmental license in the commercial phase issued by the environmental authority (Ministry of the Environment or an autonomous corporation), with the respective safe-conduct of mobilization.
• To enter the country with pets, products and by-products of animal and plant origin as luggage, these must be accompanied by the corresponding zoo or phytosanitary certificate of origin in order to safeguard the agricultural health of the country.

Keep in mind: According to Law 1453 of 2011, the illegal possession, transportation and trade of wild fauna or flora is a crime. Decree 1220 of 2005 of the Ministry of the Environment establishes that the introduction into the country of parents of exotic or foreign species, subspecies, races or varieties that have been considered invasive or potentially invasive cannot be authorized.

• On a domestic flight you must carry a vaccination card or certificate signed by a veterinarian indicating your professional registration number.
• If the flight is international and you are traveling with pets, you must bring a vaccination card or certificate, a health certificate for the animal signed by a veterinarian, indicating its professional registration number, and inspection of the animal by the competent authority at the airport. originally.
• It is important to verify that the animal meets, not only the requirements for departure at the airport of origin in Colombia, but also those that may be required for the admission or transit of the animal in the country and airport of destination, stopover or connection; as well as those required in Colombia, for the admission of those arriving from abroad.
• It is also necessary to verify the procedures, policies and requirements of the airline you are traveling on.

According to the provisions of Civil Aeronautics, in carry-on luggage, for security reasons, it is not permitted to carry knives, pocket knives, box holders, folding or retractable blades, ice picks, scissors, weapons, or toys shaped like weapons, ammunition, explosives , mittens; as well as aerosols, gels, liquids, oils or products with consistency similar to these. If you have any of these items, authorities will confiscate or retain them. (Remember to confirm with the airline the liquids and quantities allowed).

• The authorized taxi service operates 24 hours a day, depending on airport operations.
• The Integrated Mass Transportation System of Cartagena Transcaribe has routes that travel through the Crespo neighborhood near the Airport, the trunk route T102 Portal – Crespo operates from Monday to Friday 5:00 – 21:00, Saturdays from 5:30 – 20 :30 and 6:00 – 20:00 Sundays and holidays 6:00 – 20:00.*

*Schedules and routes subject to change, we recommend that you consult directly through the official Transcaribe communication channels.

• Collective public transport begins its operation from 5:00 am and until approximately 23:30 pm.

We do not offer luggage storage service at our facilities.

We have a public Wi-Fi network, connect to Airport_Rafael_Nuñez and access this service for free for 30 minutes. After this time you will be able to surf the Internet for a fee.

You must previously request the assistance service to the airline in which you travel; Once at the airport, contact the airline staff directly, they will provide this service for you, and any other special service and assistance you require.

For the comfort and safety of passengers and visitors, the Airport has parking areas located in front of the air terminal, licensed by Parqueaderos de la Costa. They have POS billing and electronic billing. Find out the current rates in the transportation section: https://aeropuertocartagena.com.co/transporte/

On domestic flights, arrive at least two (2) hours before the flight, and for international trips, you must have at least three (3) hours in advance.

• If the request, complaint or claim is about an event that occurred with an airline, Supertransporte is the entity in charge of assisting you. To do this, you can send an email toventanillaunicaderadicacion@supertransporte.gov.co or fill out the form on their website.
• If the request, complaint, claim, suggestion or congratulation is for our Airport, you can go to the contact section of our website and file your request: https://aeropuertocartagena.com.co/contacto/